FAQ

The Wilson Center Box Office and WilsonCenterTickets.com are the only official ticketing providers for Wilson Center events. Tickets purchased from resellers are often inflated in price and not eligible for event cancellations, rescheduling, or other changes. Buying directly from the Wilson Center is the only way to guarantee real tickets at the best price.

All sales are final, please contact the box office with any questions.

The Wilson Center Box Office is open Monday through Friday from 2pm to 6pm. During a show on-sale, the box office will be open from 10 am to 6pm.

The Wilson Center opens one hour before showtime.

We offer behind-the-scenes tours to the general public, hosted by the Wilson Center staff. These tours last approximately 45 to 60 minutes and highlight the view from all levels of the theater, on stage, backstage, and the opportunity to see where artists prepare for the show.

For more information or to schedule a tour, please contact Tammy Daniels at [email protected].​

Each show’s photo and video policy will be available on lobby monitors and announced before the show. No professional photography is allowed without prior approval.

Cape Fear Community College works closely with the New Hanover County Sheriff’s Office to ensure the safety of guests at the Wilson Center. Security will be present at all performances. If you are in need of assistance, please contact the nearest staff member and in the event of an emergency, please dial 911.

For your safety, all guests and their bags are subject to inspection using our weapons detection system upon arrival.

In keeping with FDA guidance on the anti-theft systems (EAS detectors) and walk-through metal detectors, it is recommended that visitors and system operators with implantable or wearable medical devices consult their device manufacturer or physician for information relating to their own specific device. An alternative screening approach is permitted for anyone who has health and safety concerns.

Items normally allowed include:

• Bottles – Empty plastic water bottles that can be filled at our water bottle filling stations in all lobby areas.
• Prescription medications & medical supplies such as walkers, oxygen tanks or concentrators, and diabetic travel kits.
• Service Animals – Includes a person who is training the service animal and the animal wears a collar and leash, harness, or cape that identifies the animal as a service animal in training.
• Small Snacks – As needed for special dietary reasons.
• Umbrellas
• Water – Sealed and unopened water bottles up to 20 ounces in size.

Restricted items include, but are not limited to:

• Weapons of any type or kind
• Bags larger than 12 x 12 x 6 inches
• Balloons, signs or banners
• Beverages (except bottled water as noted above)
• Professional cameras
• Coolers
• Emotional support animals
• Flowers (except for local productions and events)
• Food (except small snacks needed for special dietary reasons)

Parenting bags (including use of a backpack as a parenting bag) that have diapers and/or other parenting necessities are permitted regardless of size when accompanied by a child. All bags require inspection prior to entry.

Medical bags, or any bags carrying medical items such as prescription medicine, asthma inhalers, EpiPens, and other medical equipment are permitted regardless of size. All bags require inspection prior to entry.

As stated in the North Carolina General Statute, G.S.14-269.2, it is unlawful for any person to possess or carry, openly or concealed, any weapon on campus, or any CFCC educational property. If any guest arrives at the facility with a firearm or handgun, you will be instructed to return the weapon to your car. The Wilson Center does not have a weapons check-in, and we will not take possession of firearms under any circumstances.